Privacy Policy
Last updated: December 2024
Introduction
Santa Monica Candle Co. ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
Information We Collect
We collect information you provide directly to us, including:
- Name, email address, shipping address, and phone number when you place an order
- Payment information (processed securely by Square)
- Communications you send to us (e.g., customer support inquiries)
- Newsletter subscription information if you opt in
We also automatically collect certain information when you visit our website, including your IP address, browser type, and browsing behavior through cookies and similar technologies.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your questions and provide customer support
- Send marketing communications (only if you've opted in)
- Improve our website and products
- Comply with legal obligations
Information Sharing
We do not sell your personal information. We share your information only with service providers who help us operate our business, including:
- Square (payment processing)
- Shipping carriers (order fulfillment)
- Email service providers (order notifications)
- Analytics providers (website improvement)
Data Security
We implement appropriate security measures to protect your personal information. All payment transactions are processed through Square using industry-standard encryption. However, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications at any time
Cookies
We use cookies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. You can control cookies through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us.